James Lankford actually said...

They are some of the most frustrated people about the work of the agency because they see the bureaucracy and they see the inefficiencies.

If the first call is the Equal Employment Opportunity Commission (EEOC) or to the IGs or something, this suddenly blew up in a hurry, it sho...

Why in the world did Federal taxpayers pay for that?

Despite these important and impressive results, agencies consistently fail to implement roughly 20 percent of what GAO recommends each year.