The IRS is not working. It is not functioning to help taxpayers.

I do think that, if you are confirmed, that this committee is going to be very interested in working with you on IRS reform.

I think it started off pretty well, and then, because of lack of support by every administration, frankly, along the way, it kind of fell to the wayside.

We believe it has been more truncated since 20 years ago with the reforms in place. We need to get back to a system where people feel they have an absolute right to appeal.

I agree that America's taxpayers should have their telephones answered if they call the Internal Revenue Service.

Only half of the calls were being answered when a taxpayer would call the IRS.

Yes, you did a lot.

By the way, the 2-year goal is that it is a goal. As I said earlier, if agencies cannot meet that goal for some reason, they have to explain why, and how they are going to try to meet it.

By the way, more data and the ability to use the data, so it is not just having big data but to be able to put the analytics behind it so it makes sense, will help put the performance measures.

I did not mean to be ungrateful there, because I know there was lots of back-and-forth.

I think it is so important that the Council be permitted to consult on non-covered projects.