Brandon Williams actually said...

"I appreciate that you are constantly evaluating new routes and new service options for Amtrak and for your riders."

"I find it unacceptable that your organization is paying out these lavish bonuses even in the face and to the criticism of your own workforce."

"the credit card days are coming to an end."

"It sounds like a really attractive job, because, as I understand by your criteria, that so long as you tried, you received your bonuses."