Political Quotes

“this past holiday season saw a record number of Americans travel by air. Unfortunately, it also saw increases in some common problems associated with air travel--delayed and cancelled flights, customer confusion, and occurrences of ``air rage.'' The number of delayed, cancelled and diverted flights has been increasing steadily over the past few years, reaching record highs last year. Last week, the Department of Transportation released a management report indicating that, from 1995 to 1999, the number of flight delays rose 58 percent and cancelled flights grew by 68 percent. In just one year, 1999, passenger complaints grew by 16 percent. During the first nine months of 2000, one of every four flights was cancelled, delayed or diverted, affecting more than 119 million passengers. The average delay was 50 minutes. Disturbingly, the report also indicated an increase in the number of near-misses and runway safety errors that could have led to collisions between aircraft both in the air and on the ground. And amid these problems, the number of choices available to customers keeps decreasing.”