On the recordJuly 17, 2012
One of the biggest metrics we miss in the VA is customer service.
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congress.govEditor's note · Context
Runyan highlights the importance of customer service metrics within the VA.
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More from Jon Runyan
Sep 10, 2013
On the anniversary of September 11th, and every day, we must all appreciate and remember what American veterans have done to secure our freedoms.
Feb 4, 2013
I think we all admit there is a problem, and the faster we get to the bottom of it, the more veterans we are going to be able to help.
Jul 17, 2012
I have such deep emotions on this as a retired military person. The anger and the disgust and the frustration all boil up on how do we end up in this point.
Jul 17, 2012
We measure everything else, but was the job we are there to do, which is service the veteran, done right?
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