John Hoeven actually said...

"But the cost for one of those agents is three times the cost for your domestic agents, so do you have the statistics to back that up?"

"We have a project called the ALEMS cycle that we are working on."

"What I am after, and any one of the three of you from VA who want to take a stab at addressing it..."

"We have a big problem with these third-party service providers, like Health Net, that are not providing quality service."