Thomas R. Carper: “I think it is a critically important piece.”

I think the greatest way that the Commission can have an impact on that is probably through our rate-making authority.

Public engagement can build trust, it can increase public buy-in, can help resolve issues, can help prevent litigation, and ultimately it can save time and money.

We are better off when we hear community concerns at the beginning of the process rather than at the end.

I felt forever that there's actually revenues opportunities for the Postal Service through vote by mail.