Thomas R. Carper: “Public engagement can build trust, it can increase public buy-in, can help resolve issues, can help prevent litigation…”

We are better off when we hear community concerns at the beginning of the process rather than at the end.

I think the greatest way that the Commission can have an impact on that is probably through our rate-making authority.

I usually default to the golden rule, and I think in this case it's a pretty good guide as well.

I felt forever that there's actually revenues opportunities for the Postal Service through vote by mail.