Richard Cordray: “Congress defined what 'abusive' means. It is the law of the land. We have to follow it.”

I think we are just trying to put consumers in a position so they can make choices that they won't regret later, so that they can know what they really would want to know at the time.

I don't believe in a scorched-earth approach.

I try to treat my employees the same way we will treat financial institutions--commend them on things they do well, and criticize them on things they don't do well, and treat them fairly based on the facts.

The Consumer Financial Protection Bureau is the Nation's first Federal agency with the sole focus of protecting consumers in the financial marketplace.