[a]rbitration clauses, as they are used today both in the field of consumer finance and more generally, often have been deliberately designed to block Americans from effective means of vindicating their rights.
Cordray criticizes arbitration clauses that hinder consumer rights.
Share
More from Richard Cordray
To have a place to turn to, to come to this Consumer Bureau, to say the complaint in their own voice, and to make sure we will work with the company to try to get it fixed and they can get relief in many instances, that is really important…
We also want to make sure that when a consumer goes in to get a loan to buy a car that they are not unwittingly being forced to pay more based on assumptions made about their racial or ethnic background.
The U.S. Supreme Court last June reaffirmed that disparate impact discrimination is the law of the land.