Richard Cordray: “I think that only happens, Senator, when there is some extreme dislocation in the country at large.”

Look, I understand that you want to make a speech and I appreciate that, but there is no comparison between the NSA and the CFPB.

To have a place to turn to, to come to this Consumer Bureau, to say the complaint in their own voice, and to make sure we will work with the company to try to get it fixed and they can get relief in many instances, that is really important…

We are listening. If you have already come forward to share your concerns, know that you are not alone.

I don't believe in a scorched-earth approach.