Eric Shinseki: “I need to get inside of this. There is, in my opinion, no reason why a veteran submits a claim and then takes a number…”

I expect our employees to provide the highest quality, safest care we can provide.

a veteran, no matter where he or she lives, deserves to have access to the best health care we have in our system

I assure them that at VA our experience is when we diagnose and treat whatever the issue is, but even PTS or PTSD, that people improve and that they should not let that be a barrier to them making a hiring decision.

Somehow other terms make it sound like it is a condition. This is a crime and we ought to look at it that way.