07/13/2009
https://www.congress.gov...
"I hope that's correct. Let me ask you just briefly--and I'm imposing on the time--did the accreditation problem catch you by surprise?"
"I have a letter here from Paul Doell, National President of the American Maritime Officers, dated May 8, 2017."
"If the traveling public wants to boycott United as a result of this outrageous incident, which you say you've corrected, they really don't have a way to boycott you, do they?"
"I think it says that you've got the passenger where you want him."