12/01/2010
https://www.congress.gov...
"I think it says that you've got the passenger where you want him."
"In many instances there's no place for me to go if I want to boycott United because of this."
"If the traveling public wants to boycott United as a result of this outrageous incident, which you say you've corrected, they really don't have a way to boycott you, do they?"
"Mr. Kirby, since this incident in Chicago, how has business been at United?"