04/16/2024
https://congress.gov...
"Americans deserve nothing short than top-tier, customer-focused, accessible and efficient services from their government."
"We have got to at some point realize that we cannot allocate the previous amount of resources to a mountain that is growing, crying out for help."
"It is clear to me that policies such as the hiring freeze that we have heard about over and over again contributed to some extent to this whole issue of a customer service crisis."
"In the 1970s, following 2 back to back Republican administrations, Ronald Reagan and his successor, inflation hit 12.6 percent."