09/19/2012
https://congress.gov...
"I could not help but feel a deep sense of sorrow for Mr. Shaw and his family, and Mr. Ronnebeck and his family."
"I hope that you will take that back to your commissioners and the employees."
"You can't fake that. You can't fake it."
"I think we need to keep in mind that these decisions are made by people who come to government."