Chris Van Hollen actually said...

So, if one of my constituents today wanted to contact an IRS agent online, like through email, is that something--how would they do it?

There's clearly a direct link between service and being able to get someone on the phone or online and compliance.

So, let me ask you this. Because Mr. Rossotti has estimated that if we gave the IRS the tools they needed, including that third-party verifi...

I think our goal here is to make sure we have a program, like this one, I think, that is more attuned to different kinds of metrics and trig...