04/21/2015
https://www.congress.gov...
"This is a stressful period for everyone, but particularly the IRS workers who are dedicated, who have stuck with the mission, recognizing the importance of public service."
"I totally agree that there has to be capacity locally. We want to make sure our resources are appropriately used."
"You need to have the ability now to invest for the future in regard to technology and workforce so that you can maintain that type of service level."
"It builds up capacity, healthcare, infrastructure to deal with the challenges in the countries in which we are operating, and it has been transformational and it has been extremely successful."