On the recordDecember 18, 2023
I had a chance a little bit earlier this evening to talk about Governor O'Malley. I just really want to compliment Senators Wyden and Carper for their comments. I really want to underscore this one point about Governor O'Malley. There are a lot of things we can really harp upon, but he is going to have two people in mind as the administrator of Social Security Administration. One will be that individual who depends upon the benefits, receiving those benefits that they are eligible for in a timely way through determinations and receiving their checks on time and getting the customer information they need in regard to these benefits. That is called consumer service; that is called serving the public. He is going to be laser-focused to make sure they don't have to wait on a call line for minutes--tens of minutes, as it is today--but that it can be done in a timely way; that determinations can be made in a timely way; and that checks are received. But the second group he will be equally focused on is the workforce of the Social Security Administration. They have been asked to do more with less over time. Governor O'Malley knows how to bring out the strength of the workforce, supporting the workforce in their mission, rewarding the good service that they perform.…





