04/24/2013
https://www.congress.gov...
"Would you just make available to our Subcommittee the cost issues here?"
"Obviously if someone has used fraudulent documents to get an ID document, that's not going to show up if you have a valid drivers license that was obtained through fraudulent means."
"So how far away are we from having that equipment located at the service centers?"
"I understand that this is a process that we can do a lot better and we need to do a lot better."