Barbara Mikulski actually said...

So it's not only--first of all, the person answering the phone has to know everything about everything, because who knows what they get.

See, these go to systemic reform, not every case is different.

We value your commitment and dedication and we thank you for your service to our country.

You know, they identify management problems, give us a heads-up if we're heading to some technology boondoggles.