Barbara Mikulski: “So it's not only--first of all, the person answering the phone has to…”

On the recordMay 7, 2013

So it's not only--first of all, the person answering the phone has to know everything about everything, because who knows what they get.

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Democratic · Maryland

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Mikulski highlights the challenges faced by IRS employees in handling diverse inquiries.

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Barbara Mikulski: “So it's not only--first of all, the person answering the phone has to know everything about everything, because who…”