On the recordMay 7, 2013
So it's not only--first of all, the person answering the phone has to know everything about everything, because who knows what they get.
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congress.govBarbara Mikulski: “So it's not only--first of all, the person answering the phone has to know everything about everything, because who…”
Editor's note · Context
Mikulski highlights the challenges faced by IRS employees in handling diverse inquiries.
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