On the recordNovember 4, 2013
I believe that there's been a crisis of confidence created in the dysfunctional nature of the Web site, the canceling of policies, and sticker shock from some people.
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congress.gov“I believe that there's been a crisis of confidence created in the dysfunctional nature of the Web site, the canceling of policies, and sticker shock from some people.”
Mikulski discusses issues with the Affordable Care Act's implementation affecting public confidence.
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