05/23/2011
https://congress.gov...
"I do anticipate it is going to be this year."
"I remain deeply concerned that that debt collectors for the Federal student loan program are breaking the rules and misleading borrowers."
"Just because you have a low default rate does not mean that individuals are not mired in high amounts of debt."
"Federal contracts should include accountability and oversight protections that require servicers to perform to a high standard."