03/22/2023
https://www.congress.gov...
"Federal contracts should include accountability and oversight protections that require servicers to perform to a high standard."
"I remain deeply concerned that that debt collectors for the Federal student loan program are breaking the rules and misleading borrowers."
"Just because you have a low default rate does not mean that individuals are not mired in high amounts of debt."
"We should be doing everything we can to help student loan borrowers repay their loans, and part of that is improving loan servicing."