07/27/2015
https://www.congress.gov...
"So the bottom line is that when a customer thinks he has been cheated or that a bill is wrong, an arbitration clause in his contract makes it nearly impossible for him to get any real help."
"It would make sense to me that maybe there are more options available to refinance at perhaps a lower rate."
"This is why more than 30 Senators have introduced the Bank on Students Emergency Loan Refinancing bill."
"Federal contracts should include accountability and oversight protections that require servicers to perform to a high standard."