09/18/2017
https://www.congress.gov...
"America is facing a student loan time bomb."
"In 2016, 29 States investigated Navient for illegally, quote, 'paying call center workers based on how quickly they could get struggling student loan borrowers off the phone.'"
"The student loan debt burden is massive, and it affects millions of families."
"The burden should not be on the borrowers, though, who repeated, through our investigations, both with respect to Navient and PHEAA, OK, were shown time and time again to have misled borrowers."