10/12/2011
https://congress.gov...
"It is absolutely unacceptable that airlines charge for that service."
"It is their choice. Would you give them a cash payment in order for them to fly on another carrier rather than Southwest?"
"We have seen new lows in customer service, despite a $54 billion taxpayer bailout during Covid-19."
"We have thousands of chemicals deep in our lungs, in our breast milk, in our consumption, and we don't really understand all of the effects of those chemicals."