Edward Markey actually said...

Because you did not listen to those warnings, catastrophic conditions were created for passengers by the hundreds of thousands.

During the first 11 months of 2022, more than 25 percent of Southwest flights either arrived late or were canceled.

It is absolutely unacceptable that airlines charge for that service.

And again, that just misses the whole point about the customers, how they were inconvenienced, and how they need to be compensated with cash...