03/18/2015
https://www.congress.gov...
"And again, that just misses the whole point about the customers, how they were inconvenienced, and how they need to be compensated with cash. It is deeply disappointing to us."
"Unfortunately for those customers, those payments are little consolation for passengers like Christine Pastore."
"There is a serious problem. In total, the airlines caused 53,000 cancellations in the first 11 months of 2022, more than double than before the pandemic."
"It is absolutely unacceptable that airlines charge for that service."