Edward Markey actually said...

"Unfortunately for those customers, those payments are little consolation for passengers like Christine Pastore."

"And again, that just misses the whole point about the customers, how they were inconvenienced, and how they need to be compensated with cash. It is deeply disappointing to us."

"It is their choice. Would you give them a cash payment in order for them to fly on another carrier rather than Southwest?"

"Because you did not listen to those warnings, catastrophic conditions were created for passengers by the hundreds of thousands."