03/15/2011
https://congress.gov...
"And again, that just misses the whole point about the customers, how they were inconvenienced, and how they need to be compensated with cash. It is deeply disappointing to us."
"Unfortunately for those customers, those payments are little consolation for passengers like Christine Pastore."
"It is absolutely unacceptable that airlines charge for that service."
"During the first 11 months of 2022, more than 25 percent of Southwest flights either arrived late or were canceled."