07/30/2013
https://www.congress.gov...
"You have said several times you don't have adequate resources, so I am talking about that broader challenge."
"You know, I think oftentimes in Government, and in Washington in particular, we become very process-oriented and lose the forest for the trees."
"If you become completely process oriented, I am sure you are dealing with more because you have created that process."
"Thank you, Madam Chair, for convening today's hearing."