They provided commitments in writing, including Southwest that they would go above the previous level of what you do to take care of customers with things like covering the cost if you get stuck and you need a hotel or a meal, in addition to rebooking you.
Pete Buttigieg discusses the commitments made by Southwest Airlines to improve customer care amid the ongoing flight cancellations.
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His speech was what you talk about at the kitchen table. How America is going to survive all of this?
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