On the recordOctober 31, 2023
thousands of calls to the VA from veterans seeking mental health care went unanswered over the past year, and that was just at the Atlanta VA. One veteran in the midst of a mental health crisis called 10 times over a 3-month period and could not get the care she needed, much less anyone to answer her calls, so she ended up in an emergency room. Other veterans who made VA appointments say their therapists didn't even show up. Meanwhile, a manager at the Atlanta VA responsible for overseeing the scheduling of veterans' appointments actually called in to a meeting from a bubble bath and posted this selfie on social media with the caption: My office for the next hour. Another VA staffer lamented: It's almost as if this employee is making a mockery of all the veterans. I can sit here in my tub and relax, and you just have to wait. And that is exactly what is happening. While this bill provides nearly $320 billion for the VA, what good is it to give the Agency all of this money if the VA isn't even answering the phone or showing up for appointments with our veterans? This isn't just a problem at the VA either. Desperate travelers are waiting hours on the phone or in line, hoping to speak with someone at the State Department about passport delays that are causing vacation cancelations, and seniors calling the Social Security Administration are increasingly having their calls go unanswered altogether as the Agency shifts toward remote work.…
Source
govinfo.gov




