12/12/2011
https://www.congress.gov...
"The targeting scandal, coupled with poor customer service and general mismanagement, has shaken what confidence taxpayers had in the IRS."
"Inspectors General are central to this mission, and I applaud all who are here today."
"That's simply unacceptable."
"It sounds to me like a lot of red tape and waste of manpower that doesn't accomplish anything"