Chuck Grassley actually said...

"The targeting scandal, coupled with poor customer service and general mismanagement, has shaken what confidence taxpayers had in the IRS."

"It is evident from the report that, at the very least, a dysfunctional culture and poor management led to the mistreatment of groups with a conservative philosophy applying for tax-exempt status."

"It sounds to me like a lot of red tape and waste of manpower that doesn't accomplish anything"

"Inspectors General are central to this mission, and I applaud all who are here today."