04/05/2011
https://www.congress.gov...
"And that process has worked?"
"What software does VBMS run on?"
"Well, thank you, Chairman Sanders, and thank you for your vigilant effort on what is the number 1 challenge facing the VA and the number-one frustration facing every American veteran returning home."
"In Georgia, I will tell you claims is the number 1 challenge for my office, and I will continue to stay on this until it is done."