04/23/2012
https://www.congress.gov...
"Thank you very much and thanks to you both for your service."
"Arlington must become known as a place of comfort to families, efficiency of administration, and a model of customer service equal to that of VA's National Cemeteries."
"That is totally unacceptable, and it has to change."
"As you know, we discovered in Georgia that veterans were being overcharged on closing fees on VA refinances by some lenders."