Jody Hice actually said...

"I am quite confident that there are more people on official time now at the IRS than there were five years ago."

"More than 60 percent could not get through the National Taxpayer Advocate phoneline that is the safety net."

"less than 10 percent of the callers whose returns were flagged as suspicious for possible identity theft, less than 10 percent were able to get through an IRS helpline."

"Mr. Hice. Is that legal?"