09/18/2019
https://congress.gov...
"If they would be lucky to get a gentleman's C, that would be probably deserving of a D or below."
"So poor oversight, which would result in poor quality."
"In 2012, our reports show that the IRS approved 62 people to be 100 percent on official time as contact service representatives."
"I am absolutely convinced the IRS does not need--you don't have a resource problem; you have a waste problem."