11/18/2019
https://congress.gov...
"In 2012, our reports show that the IRS approved 62 people to be 100 percent on official time as contact service representatives."
"I am absolutely convinced the IRS does not need--you don't have a resource problem; you have a waste problem."
"I am quite confident that there are more people on official time now at the IRS than there were five years ago."
"More than 60 percent could not get through the National Taxpayer Advocate phoneline that is the safety net."