04/26/2017
https://congress.gov...
"We've got thousands. And we don't have a clue, the quality of the job they are doing."
"I am absolutely convinced the IRS does not need--you don't have a resource problem; you have a waste problem."
"In 2012, our reports show that the IRS approved 62 people to be 100 percent on official time as contact service representatives."
"less than 10 percent of the callers whose returns were flagged as suspicious for possible identity theft, less than 10 percent were able to get through an IRS helpline."