Neal Dunn actually said...

"This has been my first ever Members Hearing like this. It is a--I know it is not a common forum, but it is a great forum for us to actually hear from our Members."

"It is amazing that we have to do that sometimes, but, you know, that is exactly what we are here for."

"I promise to work with you to address that as rapidly as possible."

"You are shining a light on a large problem, and you are also helping fix the problem, and I thank you for that."