Neal Dunn actually said...

"It is amazing that we have to do that sometimes, but, you know, that is exactly what we are here for."

"I promise to work with you to address that as rapidly as possible."

"You are shining a light on a large problem, and you are also helping fix the problem, and I thank you for that."

"We do have more drugs floating around in the VA system than should be. It is partly over-prescribing, but it is also partly our fault in the system."