Tom Carper: “You have been asking, the IRS has been asking for years, to make sure that the folks who are actually helping folks…”

Public engagement can build trust, it can increase public buy-in, can help resolve issues, can help prevent litigation, and ultimately it can save time and money.

We will do it again. Maybe the next time we will actually make it to Columbia.

I think the greatest way that the Commission can have an impact on that is probably through our rate-making authority.

I felt forever that there's actually revenues opportunities for the Postal Service through vote by mail.