Tom Carper: “OK. What a challenge, on top of everything else. Thank you. Please proceed.”

I think the greatest way that the Commission can have an impact on that is probably through our rate-making authority.

We will do it again. Maybe the next time we will actually make it to Columbia.

Public engagement can build trust, it can increase public buy-in, can help resolve issues, can help prevent litigation, and ultimately it can save time and money.

We are better off when we hear community concerns at the beginning of the process rather than at the end.