Tom Carper: “There is nothing that is more effective, maybe, than cuffing somebody that has been behaving, not just badly, but…”

Public engagement can build trust, it can increase public buy-in, can help resolve issues, can help prevent litigation, and ultimately it can save time and money.

I think the greatest way that the Commission can have an impact on that is probably through our rate-making authority.

I felt forever that there's actually revenues opportunities for the Postal Service through vote by mail.

To have vacancies that may be not just months, but in some cases years to that have been filled, that justice delayed is justice denied.