Tom Carper: “For every dollar we provide in revenues, or for staffing, for technology at the IRS, they collect something like $5 or…”

We are better off when we hear community concerns at the beginning of the process rather than at the end.

I think the greatest way that the Commission can have an impact on that is probably through our rate-making authority.

Public engagement can build trust, it can increase public buy-in, can help resolve issues, can help prevent litigation, and ultimately it can save time and money.

We help make the rules for the country, and we do not do this by ourselves.