Tom Carper: “I think we're at the fork in the road, and my hope is that we will take it.”

We are better off when we hear community concerns at the beginning of the process rather than at the end.

I think the greatest way that the Commission can have an impact on that is probably through our rate-making authority.

Public engagement can build trust, it can increase public buy-in, can help resolve issues, can help prevent litigation, and ultimately it can save time and money.

I am the last Vietnam Veteran serving in the U.S. Senate, and kind of relates to my great affection and interest in the postal issues.